Question
- My license was purchased in the online store and I have an account in Plesk Support Center, but keys are not shown
- I have an account, but my license was purchased in the online store using another email address
- How to see all my Plesk Online Store licenses under one account
Answer
Via Platform 360
Licenses are shown in Platform 360 in case they have been purchased in the Plesk Online Store with the same email address used for login.
In case the license was purchased using a different email, use the option Linked emails to add it:
- Login to Login to Platform 360
- Open Linked Emails under 'Licenses' tab
- Add email address that was used for license purchase > Verify
- Re-login to Platform 360 or refresh the page
Via WebPros Dashboard
- Login to WebPros Dashboard
- Click on your profile in the upper right corner and select "Subscriptions and Licenses"
- Find "Manage your Plesk licenses" and click "Manage"
- Open "Linked emails" tab
- Add email address that was used for license purchase > Send verification
- Re-login to WebPros Dashboard or refresh the page
Otherwise, please refer to the article License is not shown under Platform 360 or contact WebPros Licensing and Purchase Support.
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